13 March 2018

New - Secure Payments Gateway for Bookings

The new booking system makes it easy for the club to offer a more secure way of paying for bookings. The eWay payment gateway conforms to financial industry security standards to protect the privacy of your card details.
We have delayed turning on this facility until the end of the priority booking period for members, AAC members and family.
On or about 15 March this facility will be turned on to allow you to pay easily and securely from within the booking system.

When you receive an invoice for your booking, log on to the booking system, and use menu Members/View My Bookings.
Find the booking you want to pay for and, click on Pay or Cancel Booking at the end of its row.

The booking details will be displayed. Scroll down to the bottom and see a group of buttons. Click Pay for this booking. This will take you to the eWay payment gateway. Enter your credit or debit card details and click Process transaction then wait until you are returned to the booking system page.

Do not attempt to pay before you receive an invoice. Premature payment will not confirm your booking. Similarly, it is safest to avoid paying the outstanding balance because you may inadvertently pay for bookings which have not yet been approved. If a paid-for booking cannot be approved there may be delay in organising a credit or refund.

The User Guide has been updated to include these instructions.

12 March 2018

Please don't pay for bookings until you receive an invoice

Bookings need to be approved by the Booking Officer. From 1 February until 15 March, many bookings have to wait in accordance with the booking priority policy before they can be approved.
When you booking is approved, you will be emailed an Invoice. That is the time to pay.

Premature payment will not confirm a booking. There may be delays in organising a credit or refund if the booking cannot be aproved.

11 March 2018

Tips for using the new booking system

Now that many members have used the new system, we can see that there some things that catch a few people out:

  1. Make sure that you are up-to-date with subs and any other payments a few days before opening of bookings to allow time for the booking system to be updated.
  2. Scroll to make sure all the dates that you want are visible on the screen before starting to select beds/dates.
  3. Before selecting a bed, check which other beds in the room are already booked. Especially important if you are planning to add guests later.
  4. At Step 2, you are asked to enter Guest's names. In this context, guests includes members and AAC members. 
  5. As you type in the surname, the system will look for matches in its database and suggest these to you in a "drop-down". To get Member or AAC rates, you must select one of the suggested names. Otherwise the name won't be recognised and you will only be offered Guest rates.
  6. For winter, the system will enforce the AAC rules for weekend bookings and any other  bookings that are not 5 or 7 days beginning on a Sunday (other than opening  weekend and race weekend). If you try to make such a booking, you will be asked if you would like to be waitlisted. In that case, the beds will not be held, but your interest will be noted and at the appropriate time (eg 19 days prior for members) the booking officer will see if your booking can be approved. This automates the informal practice where members have given the booking officer early notice that there were weekends that they would like if possible.
  7. If you wish to book for more than 14 consecutive days (requires committee approval in peak), break up your booking so that no booking exceeds 14 days
  8. If all else fails, read the instructions πŸ˜‰
Do you have any tips to pass on to other members? Share them in the comments below.

10 March 2018

Longest Lunch

It's on again on  this Friday 16 March. Barry Iddles from Elk will be catering for the Falls Creek Longest Lunch as part of the Melbourne Food & Wine Festival.
There are other special activities on offer over the weekend too.

More info

09 March 2018

Eagle Chair Replacement

This project is well underway. The bowl is fenced off. Dismantling of the old lift started in late January. Gully car park is full on interesting new bits of chairlift. Helicopters will soon be busy putting the new towers in position.

Check out progress on the webcam

For those who came in late...
It will be a quad detachable in almost the same position as the old chair. The new chair will be much faster and will make it much easier to take beginners up to the excellent learning slope at Monkey Bar. The old lift was 37 years old and parts were very hard to get. A new alignment closer to Cloud 9 would have been lovely, but it was just too hard to get approval. Some parts of the old lift will be moved to Gully.

08 March 2018

Annual Subscriptions

Just a reminder of these key dates that apply every year
  • 15 January: last date to receive $50 Accommodation Voucher (adult members only)
  • 31 January: due date for payments.
  • 1 February: a late fee of $25 will apply to all outstanding accounts
  • 1 April: an additional late fee of $25 will apply to all outstanding accounts
The onus is on members to pay by the due date. If you have not received your invoice by early January, you need to contact Jenny Noye at Proacct (03) 9880 9600.

Members cannot make bookings until subscriptions (and any other amounts owing) have been paid. Bookings for members open on 1 February. Payments may take a few days to be received and recorded in the booking system.

07 March 2018

Working Bee 2018

The annual club working Bee will be Sat 5-Sun 6 May.

Working Bee weekend is the time when we get the lodge ready for the upcoming season. Professional services are used for major items, but we rely on members to do many of the tasks. We usually make a few improvements, but much of the work is maintaining and replenishing.

Attendance is optional. People with trade skills are particularly welcome, but all willing hands are appreciated.

Most people arrive late on Friday night. Andrew & Myra provide brekkie & lunch on Saturday & Sunday as well as Saturday dinner. It's great to stock up your locker and catch up with people before the season. For new members it is a great opportunity to meet old hands and quickly feel at home in the lodge. However it is first and foremost a working weekend.

The tasks very from year to year but typically would include
  • moving firewood into the store
  • stocktaking (eg cereal, juice, toilet paper)
  • painting (eg walls, railings, architraves)
  • cleaning & organising the kitchen cupboards & contents
  • turning mattresses & mending protectors
  • minor repairs
  • small carpentry jobs
  • small metalwork jobs
  • checking & replacing light globes
  • cleaning bathroom fans
  • tidying & cleaning boiler room, ski room
  • weeding and other gardening
If you can help this year, please contact our Lodge Supervisor Justin Checcucci

06 March 2018

Save the date: AGM

The Annual General Meeting will be on Tue May 22nd at Royal Brighton Yacht Club

Don't forget that AGM notices and associated documents will now be sent by email, not post.

Make sure that your correct email address and mobile number are registered with the club. You can do this online or contact ProAcct jnoye@proacct.com.au or 0398809600.

31 January 2018

New Booking System is Here

Winter bookings open on 1 February and you can make those bookings using the new online booking system.

The booking system that AAC adopted several years ago was great for checking availability but relatively few members used it to make bookings.

AAC Anton moved to a new booking system for last ski season and their members have been much more enthusiastic about using it. After careful consideration, the committee decided to move to the same system. AAC Perisher has also decided to move to this system and AAC Dinner Plain is considering it.

Members can find the new system at aacfallscreek.cbdweb.net/memberlogin.php. There are links on the website and also on the blog sidebar under stay with us. You use your surname and debenture number to log on. The system can help you to retrieve your debenture number if you don't know it.

Instructions on using the system can be found via the club website. The system is very easy to use, but please make sure to read the guide if you want to book for Victorian winter school holidays.

Members should receive an email with more information about the system. If you don't receive it on 31st January then it probably means that we don't have a valid email address for you. Please contact ProAcct or the Booking Officer if that is the case.

19 December 2017

Be part of summer at Falls Creek

If you can't make it to the mountain bike weekend, you can still enjoy summer at the lodge. You can even avoid the $300 summer minimum fee if you choose one of the minimum-fee-free times.

Summer at Falls gets better every year. Gone are the days when nothing was open and tbe place was a ghost town. There is a real buzz in January, Easter and weekends.

The mountain bike trails and shuttles have been the catalyst for this vitality but there's a lot more. Road cyclists love the challenge of the challenging ascents from the valley, or the undulating high plains road way above the lowland heat. The aqueduct and fire trails make great riding for all abilities and appetites for adventure.

There's fishing in Rocky Valley Dam, Pretty Valley Pondage and the streams and aqeducts. Bushwalks may be easy rambles to historic huts, manageable climbs to scenic lookouts or challenging ventures to far flung parts of the high plains.

Trail running has taken off too, with 45km of named trails including s trail running 3 trails in the 7 Peaks Run programme. You might be rubbing shoulders with elite athletes who train at Falls Creek in January.

Bring a canoe or a tinny and explore Rocky Valley - reputedly the highest navigable lake in Australia. Take a picnic to Raspberry Hill or Buckety Plain.

You can hire bikes, fishing gear and tennis rackets.

Local's favourite cafe/bar Be Foodstore is open and buzzing most days and very handy for a social drink or three. Every year we see more food/drink outlets open in summer.

At only $30 per night for members, it's a wonderful summer break (just remember that you need to bring linen/towels & brekkie ingredients and that you need to clean up before departure)